Appeals And Complaints Handling Policy

Jana Nexus: Journal of Agricultural, Veterinary and Environmental Sciences

Jana Nexus is committed to ensuring fairness, transparency, and accountability in its editorial and publication processes. The journal provides a formal mechanism for authors and stakeholders to submit appeals or complaints regarding editorial decisions or publication practices.


1. Appeals Against Editorial Decisions

Authors who wish to appeal a decision (such as rejection) must:

  • Submit a formal appeal request via the journal’s official email
  • Clearly state the grounds for appeal with supporting justification
  • Provide a point-by-point response addressing reviewer and editorial comments (if applicable)

Process:

  • The appeal will be reviewed by the Editor-in-Chief or an independent editorial member
  • Additional expert opinion may be sought if necessary
  • The decision after appeal review will be final

 2. Complaints Handling

The journal considers complaints related to:

  • Editorial processes or delays
  • Peer review concerns
  • Ethical issues or publication misconduct
  • Authorship disputes

Procedure:

  • Complaints must be submitted in writing with clear details and supporting evidence
  • The journal will acknowledge receipt of the complaint
  • A thorough and impartial investigation will be conducted

 3. Resolution Process

  • All appeals and complaints are handled in a fair, unbiased, and confidential manner
  • The journal may request additional information from involved parties
  • Appropriate actions will be taken based on findings

 4. Timeframe

  • Initial acknowledgment: within a reasonable timeframe
  • Resolution: depends on the complexity of the case

 5. Ethical Alignment

The journal follows best practices in handling disputes and complaints in line with the Committee on Publication Ethics.